Last updated: 2023-01-15
LTI Tech Group (Pty) Ltd has created this refund policy to describe the circumstances when LTI Tech Group (Pty) Ltd will issue a refund, the process for claiming a refund against an order and the liabilities of LTI Tech Group (Pty) Ltd related to a transaction ending in a refund claim. By registering for any of LTI Tech Group (Pty) Ltd services, you are stating that you have read and accept all of the terms and conditions outlined in this refund policy
COVERAGE AND SCOPE
- This refund policy covers the treatment of refunds by LTI Tech Group (Pty) Ltd and/or a
Website owned and operated by LTI Tech Group (Pty) Ltd.
- This refund policy covers the treatment of refunds with regards to all
Packages of the website development service, business registration service,
Hosting service, as well as the domain registration service and ssl certificate.
- This refund policy does not apply to the practices of companies that lti tech
Group does not own or control, or of persons that LTI Tech Group (Pty) Ltd does not
Employ or manage, including any third-party service and/or product
Providers bound by contract and any third-party websites to which lti tech
Group’s website link.
FILING A COMPLAINT
- LTI Tech Group (Pty) Ltd believes that every project starts with a finished project in
Mind. Therefore, all possible attempts of amicably working out a mutually
Acceptable solution should be a priority in case of an unsatisfactory service.
Refund is a last resort that may be taken when things are absolutely not
Working out. Ultimately, our goal is to a reach a mutually satisfactory
Solution. If you are unsatisfied for any reason that has caused you to think
About filing a refund claim, please take a few minutes to write to us at
Info@ltitechgroup.Co.Za to initiate a dialog before requesting a refund.
- Refund claims should only be filed if we are unable to come to a mutually
Satisfactory solution.
ELIGIBILITY FOR REFUND
- LTI Tech Group (Pty) Ltd takes every project very seriously and ensures that the same is
Handled in a professional manner and the client gets the result as per the
Terms and conditions of the proposal. However, if the client is not happy with
The outcome and has gone through the dispute resolution process, we do
Consider refund requests as per the following schedule which clearly lists
Our services and our refund policy related to each service.
WEBSITE DEVELOPMENT
- Website development projects usually comprise two components: web design
And web development. Web design includes the initial website mock-up and
Layout design. Web development includes cms/blog implementation, ecommerce solution, and custom php/asp/jsp coding.
- Full refund if project has not been initiated or if the initial design style is not Approved.
- If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund of 50% as per the proportion of the work completed.
- If we have completed the project and uploaded it on the server, no refunds
Will be issued.
- The points above also apply to the web develop service that is included in the
Business registration service premium package.
DEDICATED STAFF
- Full refund if the programmer / designer / content writer / seo expert (or any
Other resource / staff) has not started the project.
- Proportionate amount will be refunded if the client decides to cancel the
Order at any point of time.
- If client is not satisfied with the work at any point of time, they must
Immediately notify our project manager at masukus@ltitechgroup.co.za. Any
Such negotiation at a later date will not be acceptable.
HOSTING SERVICES & DOMAIN REGISTRATION
- If a hosting service is in progress or has already been performed, then it is
Non-refundable. Otherwise, the client is eligible for a full refund.
- If a domain registration service is in progress or has already been performed,
Then it is non-refundable. Otherwise, the client is eligible for a full refund.
- If an SSL certificate service is in progress or has already been performed, then
It is non-refundable. Otherwise, the client is eligible for a full refund.
- The points above also apply to the web develop service that is included in the
Business registration service standard and premium packages.
BUSINESS REGISTRATION SERVICES
- If a business registration service is in progress or has already been performed, then it is non-refundable. Otherwise, the client is eligible for a full refund.
APPLICABILITY OF THE DELIVERY POLICY
- Please note that LTI Tech Group (Pty) Ltd’ delivery commitment is subject to:
- Timely communication from the client: LTI Tech Group (Pty) Ltd is not bound to respect
The refund policy if required information for successful completion of the
Project is not communicated to us accurately and in a timely manner. Any
Delay or failure of the project arising out of such situations cannot be
Attributed to LTI Tech Group (Pty) Ltd.
- Completeness of information provided by the client: if the information
Provided to LTI Tech Group (Pty) Ltd is incomplete and/or complete information/scope
Of the project is not provided at the beginning of the project, LTI Tech Group (Pty) Ltd is Not bound to maintain its delivery and /or refund commitments.
PROCESSING OF REFUNDS
- Refunds will be processed and mailed within 5 business days of the cancellation date and will be made using the same method of payment as the original payment.
CHANGES TO THIS POLICY
LTI Tech Group (Pty) Ltd may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of LTI Tech Group (Pty) Ltd website after any such amendments signifies your acceptance thereof.If you have any questions or concerns about this refund policy, please contact us at info@ltitechgroup.co.za.
CONTACT US
Should you have any feedback, comments, requests for technical support or other inquiries, please contact
us by email: info@ltitechgroup.co.za.
This Refund Policy was created by ltitechgroup.co.za on 2022-10-15.